All business owners need to make customer satisfaction one of their highest priorities.
This is especially true for small businesses, like salons.
Word of mouth recommendations are often a big part of the small business’ marketing plan. They rely on testimonials to bring in new customers. And a first-time customer is more likely to become a loyal customer if they have a good experience.
If you want to improve your reputation and build your salon business, you need to do all you can to increase your customer’s level of satisfaction.
How can this be done?
Actually, your salon POS system can help!
3 Ways a Salon POS Can Help Improve Customer Satisfaction
Salon POS software is truly phenomenal. It can help your business run smoother than ever before. It can also help improve customer satisfaction in the following ways.
1. Never Run Out of Your Customer’s Favorite Products
Like all businesses which sell a product, you have to keep an inventory. If you don’t have a good system, this can become an absolute nightmare.
You either end up spending all your free time doing inventory checks and getting your order sheets together, or you avoid doing inventory and end up with a mess.
This can happen in one of two ways.
First, you could end up ordering too much of a certain product. This can cost you a lot of money in the long run. And if your clientele isn’t as interested in the product anymore, you could end up with a lot of wasted products – which even more money down the drain.
Second, you don’t order enough products. This is incredibly frustrating for customers. They visit your salon for their favorite product they’ve just used the last little dollop of – and they’re relying on you to provide what they need.
Unfortunately, you don’t have it in stock because you overlooked it when you were doing your inventory review.
Thank goodness for your salon POS software.
Whenever you sell a product, your inventory is automatically updated in your salon POS database. Not only that, you can set an inventory re-order level. When you reach this level, your POS software will send you a notification so you order what you need, when you need it.
2. Make Their Check-Out Lightning Fast
Nobody likes to waste their time with slow service. We understand this – it’s incredibly annoying!
With your salon POS, though, you can create barcodes for every product and service you sell. You can create a barcode ledger for all of your services. Then, when a client is checking out, all you have to do is scan the correct code, collect the money, and provide a receipt.
If they buy a product, your salon POS barcode scanner is able to scan the pre-existing barcodes on all of the products you sell in your salon.
3. Take Multiple Forms of Payment
For years, most salons ran on a cash only payment system. These days, a lot of salons still run this way, though most of them are willing to accept personal checks as well.
But we live in the digital age.
Most people don’t carry cash – let alone checkbooks – in their wallets. They love the ease of swiping a debit or credit card.
Fortunately, you can give your customers exactly with they need. Your salon management software allows you to choose which cards you’ll accept. Plus, processing is super easy, and the money will be in your business bank account usually within 24 hours.
This is just another way POS software can make your life easier while making your customers as happy as possible.
Invest in the Best Salon Management Software for Optimal Results
One of the best ways to ensure consistent customer satisfaction is to invest in the best products and tools. For salon owners, this includes shampoos, dyes, and styling products you use, high quality curling irons and hair dryers, and of course, the best salon software.
When you invest in the best products, you’re going to get the best results.
At Salon Touch, we’re committed to providing salon owners like you with the best salon software on the market. We want our salon management software to provide a better flow to your work day, help you earn a great profit, and help improve your customer satisfaction rate.
And to ensure this happens, we’re working tirelessly to always improve our products and services to provide you with the very best.
Would you like to find out more about our POS software? Contact us today to find out how we can best fit your business needs.