SalonTouch 10 Videos

Over 167 videos to help you get up and running quickly and to train your staff.
Click here to Jump directly to the SalonTouch Kiosk video to get started. 
Please note:  SalonTouch Pearl is no longer available.  SalonTouch 10 has replaced Pearl.  It is a more advanced and updated program; however, it does mimic a  lot of the SalonTouch Pearl features.   Even though the majority of videos offered here will say SalonTouch Pearl, will look like SalonTouch Pearl and some menu features may have changed, most will apply to SalonTouch 10. 

All new videos created using SalonTouch 10 are designated with [ST10] at the end of each the video description.

​For additional help visit My Support Center where you can find answers to the most commonly asked questions and submit support tickets.
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Please print the Training Video Clarification Form before watching any videos, especially if you have training sessions scheduled.   If you have trouble understanding any parts of the videos, please complete this form and email it to info@salontouch.com once you have listed all your questions.  This form would be helpful in preparing to assist you. 
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ST10 VIDEO LIST (updated 10-28-2022)
ID TOPICS TIME
     
A ​GETTING STARTED FOR EMPLOYEES (10 VIDEOS)  
A1 Adding a new client [ST10] 2:37
A2 Making a Basic Sale in the Register (POS) [ST10] 3:16
A3 Processing Refunds and Returns (POS) [ST10] 1:49
A4 Tanning a Client with/without a Surcharge [ST10] 1:44
A5 ​Tanning a Client without an Active Package [ST10] 1:55
A6 ​Tanning a Walk-in Client (not a client of your salon) [ST10] 1:55
A7 Cancel a Tan or Move a Client to another Room [ST10] 3:41
A8 Checking in and Tanning a Client (with and without using the Appointment Book) [ST10] 1:58
A9 ​Employee Clock-In and Clock-Out [ST10] 1:58
A10 Opening and Closing the POS Till [ST10] 4:28
     
B ​GETTING STARTED FOR OWNERS AND MANAGERS (25 VIDEOS)  
B1 Salon Information Setup​ [ST10] 1:22
B2 Adding a New Employee [ST10] 3:25
B3 Adding a New Client [ST10] 2:37
B4 Introduction to the Register (POS) [ST10] 2:39
B5 ​Setting up Methods of Payment Options for the Register (POS) [ST10] 1:24
B6 How to Setup Taxes [ST10] 3:06
B7 Making a Basic Sale in the Register (POS) [ST10] 3:16
B8 Processing Refunds and Returns (POS) [ST10] 1:49
B9 Paying for Services using Transfer Values from other Services 6:52
B10 Setting up Printers and Cash-Drawers [ST10] 1:47
B11 Adding a New Room [ST10] 2:16
B12 Tanning a Client with and without a Surcharge (upgrade fee) [ST10] 1:44
B13 Tanning a Client without an Active Package [ST10] 1:55
B14 Tanning a Walk-in Client [ST10] 1:55
B15 Cancel a Tan or Move a Client to another Room [ST10] 3:41
B16 Checking in and Tanning a Client (with and without using the Appointment Book) [ST10] 1:58
B17 Adding or Modifying a Customer's Service Package [ST10] 1:19
B18 Setting up Employee Commissions [ST10] 2:51
B19 Setting Up and Redeeming Coupons [ST10] 3:11
B20 Employee Clock-In and Clock-Out [ST10] 1:58
B21 Setting up Employee Security [ST10] 3:52
B22 How to Activate Solo User Mode (no passwords required) [ST10] 1:37
B23 Overview of Reports (Viewing, Printing and Exporting) [ST10] 2:38
B24 Opening and Closing the POS Till [ST10] 4:28
B25 Customizing the Layout of the Activity Screen  [ST10] 2:42
     
C ​TAXES (4 VIDEOS)  
C1 How to Setup Taxes [ST10] 3:06
C2 Register and Tax Setup 4:27
C3 How to Apply a Tax to a Surcharge [ST10] 1:48
C4 Why Are Taxes Not Showing up in Register [ST10] 1:20
     
D ​PROMOTIONS, GIFT CARD AND CUSTOM OFFERINGS (10 VIDEOS)  
D1 Setting Up and Redeeming Coupons [ST10] 3:11
D2 Setting Up Special Offerings with a Start and End Date [ST10] 1:24
D3 Setting Up BOGO (Buy One Get One Free) [ST10] 1:45
D4 Setting Up VIP Membership Discounts [ST10] 1:58
D5 Setting Up and Using Gift Cards and Checking Remaining Balance [ST10] 2:56
D6 Creating and Redeeming Gift Items [ST10] 2:57
D7 Setting Up and Redeeming Purchase Points [ST10] 4:47
D8 Setting Up and Redeeming Referral Points [ST10] 2:21
D9 Creating Reset and Rollover Services [ST10] 1:47
D10 Sell and Use Client Prepaids to Make Purchases and view the Prepaid Report [ST10] 2:05
     
E ​EFTs - MONTHLY MEMBERSHIPS (3 VIDEOS)  
E1 EFT (Monthly Membership) Services Introduction 4:10
E2 Selling and Editing EFT Drafts for Services [ST10] 4:54
E3 How to Process EFTs [ST10] 9:17
     
F ​SERVICES (20 VIDEOS)  
F1 Adding a New Tan Service 3:25
F2 Setting Up VIP Membership Discounts [ST10] 1:58
F3 Setting Up BOGO (Buy One Get One Free) [ST10] 1:45
F4 Setting Up Special Offerings with a Start and End Date [ST10] 1:24
F5 Creating Reset and Rollover Services [ST10] 1:47
F6 Sell and Use Client Prepaids to Make Purchases and view the Prepaid Report [ST10] 2:05
F7 How to Setup Taxes [ST10] 3:06
F8 How to Apply a Tax to a Surcharge [ST10] 1:48
F9 Why Are Taxes Not Showing up in Register [ST10] 1:20
F10 Adding or Modifying a Customer's Service Package [ST10] 1:19
F11 Setting up Employee Commissions [ST10] 2:51
F12 EFT (Monthly Membership) Services Introduction 4:10
F13 Selling and Editing EFT Drafts for Services [ST10] 4:54
F14 Packages not deducting sessions, points or minutes 2:11
F15 Product or Services not displaying in Register 4:00
F16 Service Package not being recognized 2:45
F17 Sharing Service Packages 4:05
F18 Borrowing Units from Another Package 9:27
F19 Giving Discounts on Products and Services in the Register (POS) 1:37
F20 How to Reset a Client Service 4:47
     
G PRODUCTS (13 VIDEOS)  
G1 Setting Up BOGO (Buy One Get One Free) [ST10] 1:45
G2 Setting Up Special Offerings with a Start and End Date [ST10] 1:24
G3 Setting Up VIP Membership Discounts [ST10] 1:58
G4 Setting Up and Redeeming Purchase Points [ST10] 4:47
G5 Setting Up and Redeeming Referral Points [ST10] 2:21
G6 Sell and Use Client Prepaids to Make Purchases and view the Prepaid Report [ST10] 2:05
G7 How to Setup Taxes [ST10] 3:06
G8 Why Are Taxes Not Showing up in Register [ST10] 1:20
G9 Setting up Employee Commissions [ST10] 2:51
G10 Product or Services not displaying in Register 4:00
G11 Giving Discounts on Products and Services in the Register (POS) 1:37
G12 Barcode Scanning Features 3:12
G13 ​Inventory Management 4:40
     
H ​CLIENTS (20 VIDEOS)  
H1 Client Profiles - Basic 1:48
H2 Client Profiles - Advanced 3:08
H3 Adding a New Client [ST10] 2:37
H4 Selling and Editing EFT Drafts for Services [ST10] 4:54
H5 Adding or Modifying a Customer's Service Package [ST10] 1:19
H6 Packages not deducting sessions, points or minutes 2:11
H7 Sharing Service Packages 4:05
H8 Tanning a Client with and without a Surcharge (upgrade fee) [ST10] 1:44
H9 Tanning a Client without an Active Package [ST10] 1:55
H10 Borrowing Units from Another Package 9:27
H11 How to Reset a Client Service 4:47
H12 Setting Up and Using Gift Cards and Checking Remaining Balance [ST10] 2:56
H13 Creating and Redeeming Gift Items [ST10] 2:25
H14 Setting Up VIP Membership Discounts [ST10] 1:58
H15 Checking in and Tanning a Client (with and without using the Appointment Book) [ST10] 1:58
H16 Cancel a Tan or Move a Client to another Room [ST10] 3:41
H17 Setting up and using  In House Credits for Clients 4:57
H18 Taking Client Pictures with Camera 1:48
H19 Client Waiting List 7:07
H20 How to Sell Packages and Tan a Client 2:20
     
I ​TANNING BEDS & ROOMS (11 VIDEOS)  
I1 Adding a New Room [ST10] 2:16
I2 Setting up Rooms and Timers 2:47
I3 Cancel a Tan or Move a Client to another Room [ST10] 3:41
I4 Client Waiting List 7:07
I5 Service Package not being recognized 2:45
I6 Tanning a Client with and without a Surcharge (upgrade fee) [ST10] 1:44
I7 Tanning a Client without an Active Package [ST10] 1:55
I8 Packages not deducting sessions, points or minutes 2:11
I9 Checking in and Tanning a Client (with and without using the Appointment Book) [ST10] 1:58
I10 How to Apply a Tax to a Surcharge [ST10] 1:48
I11 Customizing the Layout of the Activity Screen [ST10] 2:42
     
J REGISTER (32 VIDEOS)  
J1 Introduction to the Register (POS) [ST10] 2:39
J2 ​Setting up Methods of Payment Options for the Register (POS) [ST10] 1:24
J3 Making a Basic Sale in the Register (POS) [ST10] 3:16
J4 How to Sell Packages and Tan a Client 2:20
J5 Paying for Services using Tranfer Values from other Services 6:52
J6 How to Print duplicate Receipts 1:47
J7 Setting Up Email and Emailing Receipts [ST10] 3:33
J8 Processing Refunds and Returns [ST10] 1:49
J9 Setting up Printers and Cash-Drawers [ST10] 1:47
J10 Setting up and using  In House Credits for Clients 4:57
J11 Setting Up and Redeeming Coupons [ST10] 3:11
J12 Register and Tax Setup 4:27
J13 How to Apply a Tax to a Surcharge [ST10] 1:48
J14 Setting Up VIP Membership Discounts [ST10] 1:58
J15 Setting Up and Redeeming Purchase Points [ST10] 4:47
J16 Setting Up and Redeeming Referral Points [ST10] 2:21
J17 Borrowing Units from Another Package 9:27
J18 Creating and Redeeming Gift Items [ST10] 2:57
J19 Setting Up Special Offerings with a Start and End Date [ST10] 1:24
J20 Setting Up BOGO (Buy One Get One Free) [ST10] 1:45
J21 Sell and Use Client Prepaids to Make Purchases and view the Prepaid Report [ST10] 2:05
J22 How to Setup Taxes [ST10] 3:06
J23 Why Are Taxes Not Showing up in Register [ST10] 1:20
J24 Product or Services not displaying in Register 4:00
J25 Giving Discounts on Products and Services in the Register (POS) 1:37
J26 Barcode Scanning Features 3:12
J27 EFT (Monthly Membership) Services Introduction 4:10
J28 Setting Up and Using Gift Cards and Checking Remaining Balance [ST10] 2:56
J29 Setting Salon Goals and Tasks 3:13
J30 Receipt Printer Setup, Receipt Messages and Working with Reports [ST10] 2:29
J31 Opening and Closing the POS Till [ST10] 4:28
J32 How to Process EFTs [ST10] 9:17
     
K EMPLOYEES (8 VIDEOS)  
K1 Adding a New Employee [ST10] 3:25
K2 Employee Clock-In and Clock-Out [ST10] 1:58
K3 Changing or Resetting Employee Passwords 1:19
K4 Working with Employee Profiles (changing, work schedules, time cards, goals, tasks) 4:24
K5 Setting Salon Goals and Tasks 3:13
K6 Setting up Employee Commissions [ST10] 2:51
K7 How to Activate Solo User Mode (no passwords required) [ST10] 1:37
K8 Setting up Employee Security [ST10] 3:52
     
L ​SECURITY ACCESS & PROFILES (3 VIDEOS)  
L1 Setting up Employee Security [ST10] 3:52
L2 How to Activate Solo User Mode (no passwords required) [ST10] 1:37
L3 Changing or Resetting Employee Passwords 1:19
     
M ONLINE APPOINTMENT BOOKING (4 VIDEOS)  
M1 Online Appointment Booking Setup for Hair and Provider Services [ST10] 5:33
M2 Using the Online Appointment Booking for Hair and Provider Services [ST10] 2:38
M3 Online Appointment Booking Setup for Tanning Services [ST10] 7:41
M4 Using the Online Appointment Booking for Tanning Services [ST10] 2:39
     
N APPOINTMENT BOOK SETUP (4 VIDEOS)  
N1 Appointment Book Setup Part 1 of 4 (Display) [ST10] 4:44
N2 Appointment Book Setup Part 2 of 4 (Available Hours) [ST10] 2:59
N3 Appointment Book Setup Part 3 of 4 (Basic Fees) [ST10] 3:18
N4 Appointment Book Setup Part 4 of 4 (Options) [ST10] 2:56
     
M SALONTOUCH KIOSK (1 VIDEOS)  
M1 Learn how to setup the SalonTouch Kiosk so your customers can check themselves into a room without the need of assistance from the staff. [ST10] 13:38

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